Terms and Conditions


Terms and conditions:

1. Bookings only in writing and cancellations or amendments. No verbal cancellations or amendments   accepted.

2. Transfers cancelled /amendments less than 24 hours prior to service will be charged in full or accordingly.

3.  It’s the responsibility of clients to ensure that there is sufficient time for travelling to arrive at the destination; Auto Butler will not be held liable for guests running late.

4. In the event that a guest fails to arrive/meet up with the driver, transfer fee will be charged as a "no- show".

5. Auto Butler is not obliged to honour bookings if flights are delayed as it might have an impact on the next transfer. This may result in a higher fare being charged a/h (21h00 to 06h00 daily) or for sub contracting.

6. Should a flight arrive earlier than arranged booking, Auto Butler shall not be obliged to honour the earlier arrival. Guest is to wait for the driver until the arranged time of the original booking.

7. Auto Butler can only check up on updated arrival times relevant to bookings from the airport as we dependent on ACSA.

8. No bookings, amendments or cancellations are to be conveyed via our drivers.

9. Should incorrect details be furnished to our office, and Auto Butler honour the request, a full charge will apply.

10. Auto Butler’s vehicles are maintained to vehicle' manufacturers' specifications; however, we cannot guarantee reliability.

11. A standing fee of R200.00 p/h will apply should guest keep our driver waiting longer than scheduled time, as this may   result to subcontracting our next commitment.

12. All transfers are strictly on a prepaid basis only.

13. Rates include English speaking driver, public and passenger liability insurance, toll fees and fuel.

14. Rates do not include the use of a trailer.

15. Only one collection point and drop off point applicable. More than one point of pickup/drop off can be arranged by prior arrangement only.

16. With overland bookings, driver’s meals and accommodation are for client’s account.

17. All transfers are subject to availability of vehicles and drivers.

18. No smoking or alcohol permitted on board.

19. A 50% deposit is required to secure all bookings and full payment is due 24 hours prior to transfer.

20. This quote is valid for 14 days from the above date.

21. Auto Butler will not be held liable for vehicles running late due to circumstances beyond our control eg. Weather, traffic, road works etc.

22. Right of use reserved by order management

23. All costs of damages to vehicles be for passengers account

For more information please contact us on 082 871 8057 / 084 810 8557 or by e-mail